Delivery

The delivery is made only after the confirmation of the payment by the banking organization of the Seller.

The products are delivered to the address indicated by the Customer on the online order form. Any additional costs resulting from incomplete or erroneous information provided by the Customer will be charged to the Customer. For reasons of availability, an order may be subject to several successive deliveries to the Customer.

Delivery is made according to the method chosen by the Customer, and within the following deadlines: between 5 and 10 working days from the time the payment was made.

Delivery times are given as an indication. No compensation may be claimed from the Seller or the carrier in the event of late delivery. If delivery times exceed thirty (30) days from the date of the order, the contract of sale between the parties may be terminated and the Customer reimbursed.

1. Order verification

Upon receipt of the products, the Customer or the recipient shall check the good condition of the delivered product.

In the event that one or more products ordered are missing or damaged, the Customer or the recipient must make the necessary reservations to the carrier at the time of delivery and immediately inform the Seller by e-mail at the address contact@richon.io.

Verification shall be deemed to have been carried out as soon as the Customer or a person authorized by him has received the order without expressing any reservations.

Any reservation not made in accordance with the rules defined above and within the time limits set shall not be considered and shall release the Seller from any liability towards the Customer.

1. Delivery error

In the event of a delivery error or non-conformity of the products in relation to the indications provided on the order form, the Customer shall inform the Vendor within three (3) working days following the delivery date.

Any claim not made within the time limit shall not be taken into account and shall release the Seller from any liability towards the Customer.

Cancellation of the order

The Customer who does not qualify for the right of withdrawal described above, and who wishes to cancel his order, shall contact and inform the Seller by e-mail at contact@richon.io, who will indicate the steps to follow.